ACE® Health Coach > Core Components of Coaching > Flashcards

Core Components of Coaching Flashcards

Upon completion of this deck, the learner will be able to outline the core coaching competencies, explain the importance of various forms of communication, employ effective strategies for creating and maintaining client-coach relationships, and list barriers and facilitators of health behavior changes. (40 cards)

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1
Q

According to the DISC Model, people with an inspiring personality type usually have what tendencies?

A
  • Outgoing
  • People-oriented
  • Interactive

People with an inspiring personality type enjoy having fun, interacting with others, and receiving positive feedback.

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2
Q

Define:

Double-sided reflection

A

Giving reasons that the client has stated that are both for and against the change.

For example, if a client states that they know that exercise is important and it makes them feel better but they don’t have time to do it, you would reply with ‘you enjoy exercise and it makes you feel better, but you are too busy.’

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3
Q

What are the six principles of adult learning?

A
  1. Adults need to know why they need to learn something before learning it.
  2. The self-concept of adults is dependent on autonomy and self-directed learning
  3. Prior experiences provide a resource for learning
  4. Adults are more likely to retain information when they are in a stage of readiness to learn
  5. Adults become ready to learn when they have a need to cope with a life situation
  6. Motivation is internal
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4
Q

Open-ended questions typically start with what words?

A
  • What
  • How

Examples of open-ended questions include ‘What is currently holding you back?’ or ‘How does this impact you?’

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5
Q

True or False:

Closed-ended questions can be answered with a yes or no answer.

A

True

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6
Q

What are the three types of reflections?

A
  1. Simple
  2. Amplified
  3. Double-sided
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7
Q

What are the 11 core competencies?

A
  1. Meeting the ethical guidelines and professional standards
  2. Establishing the coaching agreement
  3. Establishing trust and intimacy with the client
  4. Coaching presence
  5. Active listening
  6. Powerful questioning
  7. Direct communication
  8. Creating awareness
  9. Designing actions
  10. Planning and goal setting
  11. Managing progress and accountability
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8
Q

Define:

Relationship Management

A

The ability to manage emotions as they pertain to a specific goal.

Relationship management includes skills such as influence, clear and concise communication, conflict management, and effective team-building strategies.

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9
Q

What are the three main types of empathy?

A
  1. Cognative empathy
  2. Emotional empathy
  3. Empathetic concern
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10
Q

What are the four clusters of core coaching competencies?

A
  1. Setting the foundation
  2. Co-creating the relationship
  3. Communicating effectively
  4. Facilitating learning and results
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11
Q

According to the DISC Model, people with a cautious personality type usually have what tendencies?

A
  • Reserved
  • Task-oriented

People with a cautious personality type prefer to receive clear, accurate, and trustworthy information in order to make decisions.

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12
Q

Define:

Amplified reflection

A

Providing an exaggerated form of what the client has stated.

For example, if the client states they are meeting with you only because their doctor recommended it, you would reply with ‘that is the only reason you are meeting with me”.

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13
Q

Define:

Self-management

A

The ability to control emotion while focusing.

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14
Q

Clients with an extroversion personality trait have what characteristics?

A
  • Outgoing
  • Socially confident
  • Articulate
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15
Q

Define:

Empathetic concern

A

The ability to sense what other people need from you.

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16
Q

What are the five personality traits in the five-factor model?

A
  • Openness to experience
  • Conscientiousness
  • Extroversion
  • Agreeableness
  • Neuroticism
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17
Q

What are the four domains of emotional intelligence?

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A
  • Self-awareness
  • Self-management
  • Social awareness
  • Relationship management

The four domains are in a hierarchical order from the most fundamental (self-awareness) to the most complex (relationship management).

18
Q

Define:

Self-awareness

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A

The ability to perceive emotions in yourself and in others accurately.

19
Q

Is tone of voice considered verbal or non-verbal communication?

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A

Non-verbal

Verbal communication refers only to the words that you speak, not the volume, speed, or inflection.

20
Q

People with a high level of self-awareness should be able to do what in terms of identifying emotions?

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A

Identify their own feelings and emotions as well as the feelings and emotions of others.

People with a fundamental level of self-awareness can correctly identify emotions. People with a higher level of self-awareness can identify a client’s emotion based on their body language.

21
Q

What are the most common barriers to change?

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A
  • Time
  • Other people
  • Travel
22
Q

According to the DISC Model, people with a dominant personality type usually have what tendencies?

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A
  • Outgoing
  • Task-oriented
  • Direct

People with a dominant personality tend to thrive on accomplishing tasks.

23
Q

According to the DISC Model, what are the four personality types?

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A
  • Dominant
  • Inspiring
  • Supportive
  • Cautious
24
Q

What is the five-factor model as it relates to personalities?

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A

The five-factor model presents five main personality types and traits that are not absolute, but are a way to explain the differences between people.

In order for a health coach to meet the client where they are at, it is important to identify the differences in personalities and adjust appropriately.

25
# Define: Emotional empathy
The ability to understand how others are feeling.
26
According to the DISC Model, people with a **supportive** personality type usually have what tendencies?
* People-oriented * Reserved ## Footnote *People with a supportive personality type tend to place value on relationships and it is important to them to feel appreciated and assured.*
27
Clients with a **neuroticism** personality trait have what characteristics?
* Pessimism * Jealousy * Fear * Self-critical
28
Clients with a **conscientiousness** personality trait usually have what characteristics?
* Persistence * Self-discipline * Consistency
29
# True or False: The end goal of health coaching should be that the client becomes self-reliant and maintains healthy lifestyle behaviors.
True ## Footnote *Eventually, the end goal is that the client is comfortable making decisions and maintaining an ongoing healthy lifestyle without the help of a professional.*
30
People with an **openness to experience** personality typically have what qualities?
* Creativity * Curiosity * Imagination
31
What is the main role of a health coach concerning goals?
Support clients in realizing their health and wellness goals.
32
# Define: Cognitive Empathy
Understanding what someone knows and understands.
33
Clients with an **agreeableness** personality trait have what characteristics?
* Altrustic * Humble * Patient * Sensitive
34
# Define: Simple Reflection
Repeating or rephrasing what the client has said. ## Footnote *For example, if a client says they enjoy drinking alcohol because it helps them relax, you would reply by stating 'you like drinking'.*
35
According to the DISC Model, what are the four defining personality traits?
* Outgoing * People-oriented * Reserved * Task-oriented
36
# True or False: Closed-ended questions should be avoided while meeting with a client.
False ## Footnote *Closed-ended questions have their purpose, to gain information quickly and simply; however, closed-ended questions should be followed by an open-ended question in order to allow the client to expand and encourage more thought and discussion.*
37
What are some elements of **non-verbal** communication?
* Active listening * Body language * Facial expressions * Eye contact * Remaining present
38
# Define: Emotional Intelligence
The ability to recognize, interpret and manage emotions in oneself and in others. ## Footnote *Emotional Intelligence is also known as emotional quotient or emotional competence.*
39
# Define: Health Literacy
The degree to which people have access to obtain, process, and understand health information and services.
40
# Define: Social awareness
The ability to understand emotions, emotional language, and signals of emotion. ## Footnote *Social awareness is strongly tied to empathy.*
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