H.68 Principles of counseling Flashcards

Learners will developing proficiency in applying principles of counseling to financial planning scenarios, enhancing client-advisor communication and rapport. (10 cards)

1
Q

A communication technique where the counselor fully concentrates, understands, and responds to the client, ensuring they feel heard and validated.

A

Active Listening

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2
Q

The ability to understand and share the feelings of a client, creating a supportive and trusting environment.

A

Empathy

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3
Q

Questions that encourage clients to provide detailed responses rather than simple “yes” or “no” answers, fostering deeper discussion.

A

Open-Ended Questions

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4
Q

A technique where the counselor reflects the client’s words or emotions back to them, reinforcing understanding and engagement.

A

Mirroring

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5
Q

The process of creating a connection and trust between the counselor and client to facilitate open and honest communication.

A

Rapport Building

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6
Q

The use of body language, eye contact, and facial expressions to convey understanding, attentiveness, and support.

A

Nonverbal Communication

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7
Q

A counseling technique that helps clients view a situation from a different perspective to reduce stress or negative emotions.

A

Reframing

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8
Q

The practice of helping clients establish realistic and achievable financial or behavioral objectives to guide decision-making.

A

Goal Setting

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9
Q

Accepting and supporting a client without judgment, regardless of their financial choices or mistakes.

A

Unconditional Positive Regard

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10
Q

Maintaining professional limits in the counselor-client relationship to ensure objectivity, confidentiality, and trust.

A

Ethical Boundaries

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