A communication technique where the counselor fully concentrates, understands, and responds to the client, ensuring they feel heard and validated.
Active Listening
The ability to understand and share the feelings of a client, creating a supportive and trusting environment.
Empathy
Questions that encourage clients to provide detailed responses rather than simple “yes” or “no” answers, fostering deeper discussion.
Open-Ended Questions
A technique where the counselor reflects the client’s words or emotions back to them, reinforcing understanding and engagement.
Mirroring
The process of creating a connection and trust between the counselor and client to facilitate open and honest communication.
Rapport Building
The use of body language, eye contact, and facial expressions to convey understanding, attentiveness, and support.
Nonverbal Communication
A counseling technique that helps clients view a situation from a different perspective to reduce stress or negative emotions.
Reframing
The practice of helping clients establish realistic and achievable financial or behavioral objectives to guide decision-making.
Goal Setting
Accepting and supporting a client without judgment, regardless of their financial choices or mistakes.
Unconditional Positive Regard
Maintaining professional limits in the counselor-client relationship to ensure objectivity, confidentiality, and trust.
Ethical Boundaries