Mission, Vision, and Goals Flashcards

Define organizational purpose and how vision, mission, and goals guide strategy. (11 cards)

1
Q

What is the first step in the strategic planning and management process?

A

Defining the company’s mission, vision, values, and goals.

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2
Q

What does a mission statement articulate?

A

The company’s fundamental purpose: who it serves, what needs it meets, and how it creates value.

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3
Q

Why should a mission statement be customer-centered rather than product-centered?

A

To retain flexibility to evolve as markets, technologies, and customer preferences change.

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4
Q

What question does a vision statement answer?

A

What do we want to become?

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5
Q

What is the purpose of articulating a company’s core values?

A

To guide employee behavior, shape organizational culture, and form the ethical foundation for strategic decision-making.

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6
Q

List three essential values that underpin many high-performing companies.

A
  • Transparency
  • Sustainability
  • Responsibility
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7
Q

What are the three common elements shared by all definitions of ‘culture’?

A
  • A group’s culture is shared among its members.
  • It is formed over a relatively long period of time.
  • It is relatively stable unless actively changed.
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8
Q

What criteria should strategic goals meet according to the SMART framework?

A
  • Specific
  • Measurable
  • Achievable
  • Relevant
  • Time-bound
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9
Q

What is the difference between goals and objectives?

A
  • Goals: represent broad outcomes
  • Objectives: are the smaller, actionable steps required to achieve them
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10
Q

Why is it important for goals to be tied to values and strategy, not just numbers?

A

To prevent unethical behavior and ensure alignment with the company’s long-term strategic direction.

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11
Q

What is the overarching strategic goal in most for-profit companies?

A

To maximize shareholder returns, typically achieved through high and sustainable profitability.

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