What is the first step in the strategic planning and management process?
Defining the company’s mission, vision, values, and goals.
What does a mission statement articulate?
The company’s fundamental purpose: who it serves, what needs it meets, and how it creates value.
Why should a mission statement be customer-centered rather than product-centered?
To retain flexibility to evolve as markets, technologies, and customer preferences change.
What question does a vision statement answer?
What do we want to become?
What is the purpose of articulating a company’s core values?
To guide employee behavior, shape organizational culture, and form the ethical foundation for strategic decision-making.
List three essential values that underpin many high-performing companies.
What are the three common elements shared by all definitions of ‘culture’?
What criteria should strategic goals meet according to the SMART framework?
What is the difference between goals and objectives?
Why is it important for goals to be tied to values and strategy, not just numbers?
To prevent unethical behavior and ensure alignment with the company’s long-term strategic direction.
What is the overarching strategic goal in most for-profit companies?
To maximize shareholder returns, typically achieved through high and sustainable profitability.